Returns & Refund Policy

Our Goal

At Mossycat, we want you and your cat to be happy with every purchase. If something isn't right, we're here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned in the original packaging whenever possible
• Accompanied by proof of purchase

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• A brief description of the issue
• Photos of the item and packaging

We'll work quickly to make it right.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or credit card provider to process the refund.

Non-Returnable Items

For health and hygiene reasons, we may decline returns for products that have been used or damaged after delivery.

Return Shipping

If the return is due to our error or a defective product, we'll provide instructions and cover the return shipping cost.

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be canceled before they have shipped.

Once an order has shipped, it must follow the return process outlined above.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact page. We're committed to providing prompt, friendly customer support.